How to Use Customer Feedback for Business Growth?

Posted on by grupocerobcn

Contrary to popular belief, Salespeople are capable of much more than collecting leads and bringing products/services to trade. Our sales and support personnel are more knowledgeable about our clients’ demands than our product team. If sales team and digital marketing team work together, they can help business’s sales and reputation sore higher. Thus, experts at digital marketing agency Virginia regularly collaborate with sales department for their marketing initiatives.

Now is the moment to improve data flow from the marketing and support departments to the product team. This enables you to produce incredible items that win the market and, more importantly, the hearts of your consumers.

After you’ve gathered client feedback, the following step is to evaluate it and draw conclusions from it. So, how are you going to leverage these client views, opinions, and suggestions to help your company grow?

Here are some ways to do that.

  1. Reduce customer effort and uncover the unmet demand

You may include the issues your consumers have when utilizing your products or services in the feedback data you obtained.

You must examine the collected data to determine the client’s pain spots and severity. Then, to improve your clients’ experience with your brand, fix these difficulties. B2B technologies like ZoomInfo and its equivalents might aid in the management of your expansion plan.

Marketers should also use customer feedback to reveal customers’ unmet demands. Customers don’t always know what they require, and it’s your responsibility to figure out what they don’t know and turn it into a want. For example, when clients complain about higher fees and slower trips, there may be a latent demand for two-wheeler services. Although clients may not want it right away, the necessity exists.

  1. Convert customer input into new product development.

Customers frequently provide product development ideas that you would not have thought of because they are the ones who use your products/services regularly. Digital marketers may turn customer input collected through surveys or feedback forms into valuable information for product designers and innovation leaders.

LEGO is one of the greatest examples of using consumer input to improve products. Customers are directly asked what capabilities they would like to see in goods, and this information is used to stimulate innovation.

  1. Enhance your internet presence

Think again if you believe sweeping bad comments about you IT support consultant services under the rug won’t cost you much money. The consumer who has taken the time to offer you feedback over the phone or through your website can simply pass on the problem to a friend. This isn’t the end; bad word-of-mouth has a multiplier impact.

Negative criticism, on the other hand, provides an opportunity to progress. To create a strong business connection with these consumers, you just need to put in a little more effort. Remember that these consumers took the effort to provide you feedback when they might have just moved to another product.

How can you make the most of bad feedback?

Respond to each unfavorable remark or feedback by resolving the customer’s issue and apologizing for their terrible experience. Solve the current issue first, then reassure them that it will not happen again.

Other consumers will admire your initiative and be more willing to buy from you if they see you responding favorably to negative criticism. Continue to reply promptly and honestly to negative feedback, and your internet reputation will strengthen over time.

  1. Identify and develop brand evangelists

Customer feedback personal information sync can provide you insight into how happy your customers are with your products and services.

The customer journey does not end with sales for a company. Thank you emails, handwritten letters, or any other gesture should be used to nurture these consumers.…

Some LinkedIn Page Analytics that social media marketers Should use

Posted on by grupocerobcn

Even for seasoned businesses, social media marketing may be difficult. You want to wow your customers, bond with your audience, and recruit top personnel. That’s not a simple task, especially if you have one profile that must fulfill all requirements. And LinkedIn marketing has proved to be the most effective social media channel for B2B marketing. 

When it comes to LinkedIn marketing, digital marketing Virginia professionals suggest that the greatest method to learn and improve is to go out of your way to search for faults and try to correct them. This holds true across all social media platforms, not just LinkedIn. You can make your profile stand out, provide material that truly speaks to your audiences, and lead by example of thought leadership.

You may go on to the next section when you’ve gone through everything in your LinkedIn Business profile. This includes the material you publish, your workers’ activities, your following, and your visitors.

Fortunately, LinkedIn for Business gives businesses the data to conduct a complete LinkedIn audit. Keep in mind that you must be a page administrator to gain access.

LinkedIn page metrics are divided into five categories:

1. Update analytics

They track how successful your LinkedIn posts are and how captivating they are for your followers. They also assist your social media team to identify themes and trends that will benefit your advertisements and online presence.

For instance, you could observe that pieces published on Monday receive significantly more interaction than those posted on Tuesday, prompting a shift in approach.

2. Follower analytics

These are the demographic data needed to identify where your followers are from, what they do for a living, what industry they work in, and what firm they work for. This data may assist you in creating material that is tailored to the demands of your audience, allowing you to grow your following over time.

3. Visitor analytics

These display the same data as the follower analytics but for users who haven’t yet become followers. It will enable you to look into methods to strengthen your content and how you connect with your audience in order to convert individuals who come to your site into loyal customers.

4. Employee advocacy analytics

It’s been demonstrated that businesses with a LinkedIn list of current employees have a far more substantial online footprint and influence than those that don’t. Employee advocacy statistics help track whether or not your staff is becoming brand champions.

This tool will allow page administrators of a LinkedIn Page to assess employee and member interaction patterns with content suggested to workers on the My Company tab.

5. Talent brand analytics 

This function is best utilized by hiring managers in Virginia Beach IT companies. It will assist them in locating acceptable personnel to join your company and cause.

You may use these analytics tools to see if you require to make any updates to your business profile. Of course, you’ll want to pay heed to your cover and profile photo, your biography, and your content strategies, including the kind of posts you’re publishing and whether blogs, explainer videos, or surveys get the most interaction.…

Telltale Signs You Should Invest in Sales Enablement

Posted on by grupocerobcn

Over the last decade, the sales environment has shifted considerably. To keep ahead of the competition, companies are introducing sales enablement methods. These tactics aid sellers and professionals at digital marketing companies in Virginia in increasing productivity, shortening the buyer’s journey and achieving their sales objectives faster than ever before.

If you want to achieve all of these goals with your sales staff, it’s time to engage in sales enablement. In this piece, we’ll go over five signals that your company needs to engage in sales enablement and how you can get started immediately.

1. You keep your sellers on a leash.

If you work in marketing or sales, you may feel compelled to keep an eye on your reps because you don’t want them to go rogue and add off-brand slides to their presentations. Your company most certainly devotes a significant amount of time and effort to generate interesting content for each stage of the buyer’s journey. So why do sellers continue to use obsolete presentations that radically change the company’s message?

If you’ve been attempting to micro-manage your sellers’ material, it might indicate that you need a more effective sales enablement plan. Sales enablement technologies help you to let your salespeople go wild without them passing out. With sales enablement, you can motivate salespeople to pick the most effective material based on a high level of insight into how sales decks are performing throughout the enterprise. This offers them an advantage in moving customers through the buying process faster with material that you know will appeal.

Sales enablement also enables sales executives to execute best practices and guarantee that every seller has access to the most up-to-date information. It also allows you to discover stuff that is still being disseminated with last year’s messaging and quickly locate and delete it.

2. You spend too much money on content creation.

You’ve probably heard the gloomy statistic that salespeople seldom use 65 percent of marketing content. This means that roughly two-thirds of your marketing content investment is squandered, and the ROI on material that is never used is none.

It could be time to participate in sales enablement if you think you’re wasting a lot of time developing information that isn’t getting used in the field. By assessing the commercial effect of your content, you can make sure you’re allocating resources wisely. You may manage content availability and consumption at every stage of the sales process and analyze and optimize your content performance, using sales enablement solutions with analytics capabilities.

3. You’re not sure if your message is getting across.

If you’re devoting all of your time to content production for your IT solution provider company, you’ll want to make sure that the message you’re sending to your sales staff is always compelling. If you can’t assess your content’s impact, you may be puzzled why your leads aren’t responding to your emails and phone calls.

Sales enablement software with analytics capabilities gives you the information you need to obtain actionable insight and build and manage better content, which will help salespeople complete more transactions. You may use analytics to measure the interaction of your sellers’ presentations and the open percentages, download files, and shares of all of your materials sent by email, your website, and other channels.…